After your domain expires, there are several steps to safeguard you from losing any domains you want to keep.
We reserve the right to charge you a redemption fee of $99.95 (in addition to the renewal fee) in the event you are able to renew your domain name during this period. If the domain name completes the registry redemption period, the registry may hold the domain name for five days before releasing it again for general registration.
Once a domain goes into the redemption period, it can be obtained by other parties. You may still be able to redeem the domain for up to 30-days by logging into your account and filling out a ticket in our Support system. The fee for reactivating a domain in the Redemption Period is $99.95 + the regular renewal fee. At the end of the Redemption Period, the domain(s) will go into a 5-day delete cycle, at the end of which they will become available for anyone to register.
As a security precaution, all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your website, e-mail services that you may have with that domain. The first auto-renew attempt is billed 15 days before the date of expiration. If it does not go through, the second attempt is billed 5 days before expiration. The auto renews are billed on the credit card associated with your account. If you want the name to auto-renew, but the credit card information is no longer valid, login to your account and click “update credit card info.” If you want your name to auto-renew, but the auto-renew is turned off:
Most likely, your auto-renewal failed because the credit card information is no longer valid. To resolve this problem, you will need to update your credit card information. You may need to manually renew your domain if it is less than 15-days before expiration.
This is probably because the email addresses on the contacts for each domain are different. To consolidate all of your renewal notices to arrive at one email, be sure that your contact information is consistent for each domain. Log in to your account and follow to edit your domain contact information.
Typically domains can be registered for up to 10 years total at a time. Some nTLD domains have their own max length of registration time.